Why was customer screening a challenge for a digital bank?
As one of the region’s leading banks, our client must onboard thousands of customers each month quickly and at scale. Name screening had become a bottleneck, with a significant share of onboarding and transactions routed to manual investigation and slowing customers down.
How does Silent Eight's Customer Screening Agent perform?
Working in hands-on partnership with our client, the Customer Screening Agent resolves alerts in line with the bank's policies, removing the manual triage that had slowed onboarding so that screening capacity scales with customer growth rather than headcount. Every decision comes with a natural-language explanation, keeping outcomes fully auditable.
What does the full case study cover?
By automatically decisioning on 52% of alerts, Silent Eight's agentic AI has proven its decision-making capabilities. The full case study sets out the measurable impact on straight-through processing, cost and the customer experience, and what it means as the partnership expands across new segments and regions.
