Reduce Missed Risk & Automate Alert Decisioning
Customer screening creates the alerts. Our Customer Screening Agent resolves them.
Agentic AI investigates and resolves screening alerts in real time, clearing false positives, reducing missed risk, and enabling faster customer onboarding through consistent, policy-aligned decisions at scale.
Reduce Missed Risk & Automate Alert Decisioning
Customer screening creates the alerts. Our Customer Screening Agent resolves them.
Agentic AI investigates and resolves screening alerts in real time, clearing false positives, reducing missed risk, and enabling faster customer onboarding through consistent, policy-aligned decisions at scale.
What is the Customer Screening Agent?
The Customer Screening Agent automatically investigates and resolves sanctions, PEP, and adverse media screening alerts, executing decisions, not recommendations. It clears false positives and escalates genuine risks with fully documented reasoning aligned to institutional screening policies, reducing the likelihood of incorrectly clearing a genuine match.
What is the Customer Screening Agent?
The Customer Screening Agent automatically investigates and resolves sanctions, PEP, and adverse media screening alerts, executing decisions, not recommendations. It clears false positives and escalates genuine risks with fully documented reasoning aligned to institutional screening policies, reducing the likelihood of incorrectly clearing a genuine match.
How does the Customer Screening Agent help compliance teams scale alert handling?
The Customer Screening Agent applies expert-level investigation across high alert volumes, resolving up to 90% without manual intervention and achieving straight-through processing rates of up to 85%. This removes the triage bottleneck, frees compliance teams to focus on genuinely complex or high-risk cases, and enables screening operations to scale in line with business growth without increasing headcount.
How does the Customer Screening Agent help compliance teams scale alert handling?
The Customer Screening Agent applies expert-level investigation across high alert volumes, resolving up to 90% without manual intervention and achieving straight-through processing rates of up to 85%. This removes the triage bottleneck, frees compliance teams to focus on genuinely complex or high-risk cases, and enables screening operations to scale in line with business growth without increasing headcount.
Does the Customer Screening Agent make screening decisions automatically?
The Customer Screening Agent automatically investigates and resolves routine screening alerts without manual review, delivering consistent, policy-aligned outcomes with full audit trails and human oversight at the governance level.
Does the Customer Screening Agent make screening decisions automatically?
The Customer Screening Agent automatically investigates and resolves routine screening alerts without manual review, delivering consistent, policy-aligned outcomes with full audit trails and human oversight at the governance level.
How does the Customer Screening Agent improve blocking accuracy?
The Customer Screening Agent investigates every alert in full context – entity relationships, jurisdictional exposure, PEP status, and adverse media – delivering more precise blocking decisions than manual triage can achieve at scale. Fewer unnecessary blocks, fewer missed risks.
How does the Customer Screening Agent improve blocking accuracy?
The Customer Screening Agent investigates every alert in full context – entity relationships, jurisdictional exposure, PEP status, and adverse media – delivering more precise blocking decisions than manual triage can achieve at scale. Fewer unnecessary blocks, fewer missed risks.
How does the Customer Screening Agent improve blocking accuracy?
The Customer Screening Agent investigates every alert in full context – entity relationships, jurisdictional exposure, PEP status, and adverse media – delivering more precise blocking decisions than manual triage can achieve at scale. Fewer unnecessary blocks, fewer missed risks.
Customer Screening Challenges
Customer screening systems detect potential matches, but they do not investigate or decide.
Customer screening systems detect potential matches, but they do not investigate or decide.
Customer Screening Challenges
Customer screening systems detect potential matches, but they do not investigate or decide.
Customer screening systems detect potential matches, but they do not investigate or decide.
Customer Screening Challenges
Customer screening systems detect potential matches, but they do not investigate or decide.
Customer screening systems detect potential matches, but they do not investigate or decide.
This creates two compounding risks:
This creates two compounding risks:
This creates two compounding risks:
Operational bottlenecks and structurally inconsistent investigations.
Operational bottlenecks and structurally inconsistent investigations.
As volumes grow, human-led triage doesn't just slow down, investigation depth and decision consistency degrade.
As volumes grow, human-led triage doesn't just slow down, investigation depth and decision consistency degrade.
The problem is structural, not just operational.
The problem is structural, not just operational.
The problem is structural, not just operational.
High volumes of alerts outpace team capacity, forcing shallow investigations under time pressure
High volumes of alerts outpace team capacity, forcing shallow investigations under time pressure
Inconsistent decisions across analysts increase false block risk and missed risk simultaneously
Inconsistent decisions across analysts increase false block risk and missed risk simultaneously
Legitimate customers face onboarding delays while genuine threats risk being inadequately investigated
Legitimate customers face onboarding delays while genuine threats risk being inadequately investigated
Poor straight-through processing rates constrain onboarding capacity and operational scalability
Poor straight-through processing rates constrain onboarding capacity and operational scalability
Manual documentation makes it difficult to demonstrate consistent, defensible decisions to regulators
Manual documentation makes it difficult to demonstrate consistent, defensible decisions to regulators
How the Customer Screening Agent Makes Decisions
Rather than relying solely on match thresholds, the Customer Screening Agent applies investigator-level reasoning to evaluate every alert, combining contextual analysis with policy-aligned decision-making.
Accurate screening starts with high-quality data; yet financial institutions often struggle with incomplete, missing, and duplicate records from multiple sources. Risk Data Manager (RDM) ensures clean, standardised, and reliable data, enabling stronger risk management and more accurate decision-making.
Through intelligent entity resolution and dataset consolidation, RDM enhances data integrity across internal and vendor watchlists, seamlessly integrating into your workflows. Improve efficiency, reduce errors, and drive better compliance decisions with RDM.
How the Customer Screening Agent Makes Decisions
Rather than relying solely on match thresholds, the Customer Screening Agent applies investigator-level reasoning to evaluate every alert, combining contextual analysis with policy-aligned decision-making.
Accurate screening starts with high-quality data; yet financial institutions often struggle with incomplete, missing, and duplicate records from multiple sources. Risk Data Manager (RDM) ensures clean, standardised, and reliable data, enabling stronger risk management and more accurate decision-making.
Through intelligent entity resolution and dataset consolidation, RDM enhances data integrity across internal and vendor watchlists, seamlessly integrating into your workflows. Improve efficiency, reduce errors, and drive better compliance decisions with RDM.
How the Customer Screening Agent Makes Decisions
Rather than relying solely on match thresholds, the Customer Screening Agent applies investigator-level reasoning to evaluate every alert, combining contextual analysis with policy-aligned decision-making.
Accurate screening starts with high-quality data; yet financial institutions often struggle with incomplete, missing, and duplicate records from multiple sources. Risk Data Manager (RDM) ensures clean, standardised, and reliable data, enabling stronger risk management and more accurate decision-making.
Through intelligent entity resolution and dataset consolidation, RDM enhances data integrity across internal and vendor watchlists, seamlessly integrating into your workflows. Improve efficiency, reduce errors, and drive better compliance decisions with RDM.
Alert Interception
Alerts generated by the institution’s screening engine are intercepted before reaching investigators, enabling earlier, automated assessment.
Contextual Investigation
Each alert is analysed in context, considering name similarity, entity relationships, jurisdictional exposure, and supporting data to determine whether genuine sanctions, PEP, or adverse media risk exists.
Policy-Aligned Decision Output
Every alert results in a clear outcome – clearance, escalation, or further investigation – supported by structured reasoning that demonstrates alignment with institutional screening policies.
Outcomes
The Customer Screening Agent improves both the efficiency and the accuracy of screening operations, not just throughput.
Outcomes
The Customer Screening Agent improves both the efficiency and the accuracy of screening operations, not just throughput.
Outcomes
The Customer Screening Agent improves both the efficiency and the accuracy of screening operations, not just throughput.
Up to
Alerts Are Resolved Without Manual Review
High volumes of screening alerts are investigated and resolved without manual intervention, reducing reliance on investigator review.
Up to
Straight-Through Processing
Alerts are investigated and resolved by Iris 7, enabling decisions to be made without manual intervention.
Improved Blocking Accuracy
Deeper investigations reduce both false positives and false negatives. Fewer unnecessary blocks, fewer missed risks.
Improved Blocking Accuracy
Deeper investigations reduce both false positives and false negatives. Fewer unnecessary blocks, fewer missed risks.
Improved Blocking Accuracy
Deeper investigations reduce both false positives and false negatives. Fewer unnecessary blocks, fewer missed risks.
Faster Customer Onboarding
Legitimate customers are onboarded without unnecessary delay. Screening is no longer a constraint on growth.
Faster Customer Onboarding
Legitimate customers are onboarded without unnecessary delay. Screening is no longer a constraint on growth.
Faster Customer Onboarding
Legitimate customers are onboarded without unnecessary delay. Screening is no longer a constraint on growth.
Continuous Improvement Over Time
Every decision feeds back into the system, improving STP rates and blocking precision over time through governed, human-approved learning cycles.
Continuous Improvement Over Time
Every decision feeds back into the system, improving STP rates and blocking precision over time through governed, human-approved learning cycles.
What This Means by Role
Customer screening alert decisioning within a governed, explainable framework.
What This Means by Role
Customer screening alert decisioning within a governed, explainable framework.
What This Means by Role
Customer screening alert decisioning within a governed, explainable framework.
Increase STP and reduce manual workload
Head of Customer Screening
Increase STP and reduce manual workload
Head of Customer Screening
Improve blocking accuracy and reduce structural missed risk
Head of Financial Crime / Sanctions
Improve blocking accuracy and reduce structural missed risk
Head of Financial Crime / Sanctions
Ensure decisions are consistent, defensible, and proportionate
Chief Compliance Officer
Ensure decisions are consistent, defensible, and proportionate
Chief Compliance Officer
Unlock growth through faster onboarding and lower cost-per-alert
Chief Operating Officer / Chief Financial Officer
Unlock growth through faster onboarding and lower cost-per-alert
Chief Operating Officer / Chief Financial Officer
Key Features & Governance Controls
AI-Powered Precision with Human Oversight
Customer screening alert decisioning within a governed, explainable framework.
Key Features & Governance Controls
AI-Powered Precision with Human Oversight
Customer screening alert decisioning within a governed, explainable framework.
Key Features & Governance Controls
AI-Powered Precision with Human Oversight
Customer screening alert decisioning within a governed, explainable framework.
Automated Real-Time Decisioning
Screening alerts are investigated and resolved using structured, policy-aligned reasoning. Routine false positives are cleared automatically, while higher-risk matches are escalated for investigator review.
Policy Editor and Simulator
Screening rules and decision logic can be configured to reflect institutional risk appetite. Policy changes are tested and validated in a controlled simulation environment before deployment.
Transparency and Explainability
Every decision includes structured reasoning, detailing the signals assessed and policy criteria applied, enabling full review and validation by investigators and regulators.
Continuous Quality Assurance
Selected alerts are sampled and reviewed by investigators to compare outcomes with agent decisions. Discrepancies are analysed to maintain alignment with institutional standards over time.
AI-Driven Continuous Improvement
Analyst feedback and decision outcomes are analysed to identify improvement opportunities, enabling ongoing optimisation of policies and investigative workflows.
Human-in-the-loop governance
Humans govern the policy framework that drives every decision. In production, human-over-the-loop oversight ensures the system operates within defined authority limits at all times.
Deployment
The Customer Screening Agent is available on-premises, on Silent Eight's cloud, on the institution's own cloud, or as a hybrid deployment – fitting institutional infrastructure requirements without compromise.
Institutions select the models that best suit their internal controls, operating strategy, and regulatory environment.
The deployment model only defines how Iris 7 runs and who operates it. The platform’s decisioning logic, governance, and capabilities remain consistent across all models.
Deployment
The Customer Screening Agent is available on-premises, on Silent Eight's cloud, on the institution's own cloud, or as a hybrid deployment – fitting institutional infrastructure requirements without compromise.
Institutions select the models that best suit their internal controls, operating strategy, and regulatory environment.
The deployment model only defines how Iris 7 runs and who operates it. The platform’s decisioning logic, governance, and capabilities remain consistent across all models.
Deployment
The Customer Screening Agent is available on-premises, on Silent Eight's cloud, on the institution's own cloud, or as a hybrid deployment – fitting institutional infrastructure requirements without compromise.
Institutions select the models that best suit their internal controls, operating strategy, and regulatory environment.
The deployment model only defines how Iris 7 runs and who operates it. The platform’s decisioning logic, governance, and capabilities remain consistent across all models.
The Agent operates within the Iris 7 Customer Screening Suite or can be layered onto existing screening engines.
The Agent operates within the Iris 7 Customer Screening Suite or can be layered onto existing screening engines.
It is purpose-built for financial crime compliance, not a generic AI model adapted to a regulated environment.
It is purpose-built for financial crime compliance, not a generic AI model adapted to a regulated environment.
Iris 7 has been deployed at Tier 1 financial institutions since 2018, refined through real-world operational feedback, and strengthened through regulatory review and model governance environments.
Iris 7 has been deployed at Tier 1 financial institutions since 2018, refined through real-world operational feedback, and strengthened through regulatory review and model governance environments.
Learn More About Name Screening Adjudicator
Harness the power of AI Agents with human-in-the-loop expertise for faster, smarter case resolution. Explore more benefits and features.
Learn More About Name Screening Adjudicator
Harness the power of AI Agents with human-in-the-loop expertise for faster, smarter case resolution. Explore more benefits and features.
Learn More About Name Screening Adjudicator
Harness the power of AI Agents with human-in-the-loop expertise for faster, smarter case resolution. Explore more benefits and features.
Proven in Production
Iris 7 operates in live environments within leading global financial institutions.
Proven in Production
Iris 7 operates in live environments within leading global financial institutions.
Proven in Production
Iris 7 operates in live environments within leading global financial institutions.
Interested in Iris 7?
Talk to our team about how Iris 7 can be deployed securely within your institution to deliver policy-bound financial crime decisions
Interested in Iris 7?
Talk to our team about how Iris 7 can be deployed securely within your institution to deliver policy-bound financial crime decisions