Your Silent Eight Questions, Answered

Staying Current

How does Silent Eight ensure its AI models stay up to date with evolving risk, regulatory changes, and changing customer/transaction behaviour?

Silent Eight’s AI models have a solid foundation, having been trained on high quality data using millions of transactions from large institutions throughout the world. Once trained, Silent Eight’s AI models are maintained through continuous learning loops that combine investigator feedback, regulatory updates, and risk signals to adapt in real time. This ensures decisions remain accurate, compliant, and aligned with evolving threats, while maintaining full transparency and auditability.

Staying Current

How does Silent Eight ensure its AI models stay up to date with evolving risk, regulatory changes, and changing customer/transaction behaviour?

Silent Eight’s AI models have a solid foundation, having been trained on high quality data using millions of transactions from large institutions throughout the world. Once trained, Silent Eight’s AI models are maintained through continuous learning loops that combine investigator feedback, regulatory updates, and risk signals to adapt in real time. This ensures decisions remain accurate, compliant, and aligned with evolving threats, while maintaining full transparency and auditability.

Staying Current

How does Silent Eight ensure its AI models stay up to date with evolving risk, regulatory changes, and changing customer/transaction behaviour?

Silent Eight’s AI models have a solid foundation, having been trained on high quality data using millions of transactions from large institutions throughout the world. Once trained, Silent Eight’s AI models are maintained through continuous learning loops that combine investigator feedback, regulatory updates, and risk signals to adapt in real time. This ensures decisions remain accurate, compliant, and aligned with evolving threats, while maintaining full transparency and auditability.

Explainability and Auditability

Can the decisions of Silent Eight’s solutions be explained and reviewed by auditors/regulators?

Silent Eight provides full transparency and auditability through explainable AI. Every decision is documented with clear reasoning expressed in plain language text that can be understood by all stakeholders. Regulators and auditors can trace outcomes step-by-step, ensuring compliance and accountability while giving financial institutions confidence that AI decisions can be understood, thoroughly reviewed and defended.

Explainability and Auditability

Can the decisions of Silent Eight’s solutions be explained and reviewed by auditors/regulators?

Silent Eight provides full transparency and auditability through explainable AI. Every decision is documented with clear reasoning expressed in plain language text that can be understood by all stakeholders. Regulators and auditors can trace outcomes step-by-step, ensuring compliance and accountability while giving financial institutions confidence that AI decisions can be understood, thoroughly reviewed and defended.

Explainability and Auditability

Can the decisions of Silent Eight’s solutions be explained and reviewed by auditors/regulators?

Silent Eight provides full transparency and auditability through explainable AI. Every decision is documented with clear reasoning expressed in plain language text that can be understood by all stakeholders. Regulators and auditors can trace outcomes step-by-step, ensuring compliance and accountability while giving financial institutions confidence that AI decisions can be understood, thoroughly reviewed and defended.

Overcoming Complexity

How does Silent Eight’s name screening solution handle different languages, transliteration, naming conventions, etc.?

Silent Eight’s name-screening AI models are trained for linguistic nuance. They identify a name’s linguistic family and apply context-aware logic (e.g. for East Asian name order, Arabic generational names, dual Spanish surnames) to reduce false alerts across scripts and cultures.

Overcoming Complexity

How does Silent Eight’s name screening solution handle different languages, transliteration, naming conventions, etc.?

Silent Eight’s name-screening AI models are trained for linguistic nuance. They identify a name’s linguistic family and apply context-aware logic (e.g. for East Asian name order, Arabic generational names, dual Spanish surnames) to reduce false alerts across scripts and cultures.

Overcoming Complexity

How does Silent Eight’s name screening solution handle different languages, transliteration, naming conventions, etc.?

Silent Eight’s name-screening AI models are trained for linguistic nuance. They identify a name’s linguistic family and apply context-aware logic (e.g. for East Asian name order, Arabic generational names, dual Spanish surnames) to reduce false alerts across scripts and cultures.

Accuracy

What are your typical false positive / false negative rates? How do you measure performance?

Silent Eight’s AI solutions are capable of adjudicating 70% of alerts or more in real time. As for performance, the most accurate measure of performance in an AI model is variation in the solve rate over time. A degradation in the quality of an AI model designed for financial crime compliance can be seen through the solve rate. Solution monitoring is key to maintaining high performance AI models.

Accuracy

What are your typical false positive / false negative rates? How do you measure performance?

Silent Eight’s AI solutions are capable of adjudicating 70% of alerts or more in real time. As for performance, the most accurate measure of performance in an AI model is variation in the solve rate over time. A degradation in the quality of an AI model designed for financial crime compliance can be seen through the solve rate. Solution monitoring is key to maintaining high performance AI models.

Accuracy

What are your typical false positive / false negative rates? How do you measure performance?

Silent Eight’s AI solutions are capable of adjudicating 70% of alerts or more in real time. As for performance, the most accurate measure of performance in an AI model is variation in the solve rate over time. A degradation in the quality of an AI model designed for financial crime compliance can be seen through the solve rate. Solution monitoring is key to maintaining high performance AI models.

Scalability

Can the platform scale for large transaction volumes or high alert spikes?

Silent Eight’s platform is built for scale, and processes millions of alerts in real time without compromising accuracy, something it’s been doing successfully for a decade. Its cloud-ready, modular architecture adapts to peak volumes, ensuring consistent performance across global operations and diverse regulatory environments.

Scalability

Can the platform scale for large transaction volumes or high alert spikes?

Silent Eight’s platform is built for scale, and processes millions of alerts in real time without compromising accuracy, something it’s been doing successfully for a decade. Its cloud-ready, modular architecture adapts to peak volumes, ensuring consistent performance across global operations and diverse regulatory environments.

Scalability

Can the platform scale for large transaction volumes or high alert spikes?

Silent Eight’s platform is built for scale, and processes millions of alerts in real time without compromising accuracy, something it’s been doing successfully for a decade. Its cloud-ready, modular architecture adapts to peak volumes, ensuring consistent performance across global operations and diverse regulatory environments.

Cost

What are all the costs to consider, beyond licensing, when adopting AI solutions for financial crime compliance? What is a typical return on investment or cost savings?

Total cost of ownership is reduced through fewer false positives, lower investigation workload, and stronger compliance outcomes. Flexible deployment and minimal maintenance deliver rapid ROI, creating measurable operational savings while enhancing efficiency and decision quality across compliance functions.

Cost

What are all the costs to consider, beyond licensing, when adopting AI solutions for financial crime compliance? What is a typical return on investment or cost savings?

Total cost of ownership is reduced through fewer false positives, lower investigation workload, and stronger compliance outcomes. Flexible deployment and minimal maintenance deliver rapid ROI, creating measurable operational savings while enhancing efficiency and decision quality across compliance functions.

Cost

What are all the costs to consider, beyond licensing, when adopting AI solutions for financial crime compliance? What is a typical return on investment or cost savings?

Total cost of ownership is reduced through fewer false positives, lower investigation workload, and stronger compliance outcomes. Flexible deployment and minimal maintenance deliver rapid ROI, creating measurable operational savings while enhancing efficiency and decision quality across compliance functions.

Regulatory and Compliance

Which jurisdictions, certifications or regulatory frameworks can AI solutions satisfy?

Silent Eight’s AI solutions are built to align with each client’s unique risk appetite and compliance framework, enabling them to meet regulatory obligations and expectations across jurisdictions. Our systems are designed with auditability, transparency, and documentation features that meet the standards financial institutions require to demonstrate confidence to their regulators.

Regulatory and Compliance

Which jurisdictions, certifications or regulatory frameworks can AI solutions satisfy?

Silent Eight’s AI solutions are built to align with each client’s unique risk appetite and compliance framework, enabling them to meet regulatory obligations and expectations across jurisdictions. Our systems are designed with auditability, transparency, and documentation features that meet the standards financial institutions require to demonstrate confidence to their regulators.

Regulatory and Compliance

Which jurisdictions, certifications or regulatory frameworks can AI solutions satisfy?

Silent Eight’s AI solutions are built to align with each client’s unique risk appetite and compliance framework, enabling them to meet regulatory obligations and expectations across jurisdictions. Our systems are designed with auditability, transparency, and documentation features that meet the standards financial institutions require to demonstrate confidence to their regulators.

Deployment and Integration

Can Iris 6 be deployed in the cloud or on-premises / hybrid? How does it integrate with existing systems?

Silent Eight’s AI solutions for financial crime compliance frameworks are designed to be integrated seamlessly with existing infrastructure while meeting jurisdictional and regulatory requirements worldwide. They can be deployed in the cloud, on-premises, or in hybrid environments.

Deployment and Integration

Can Iris 6 be deployed in the cloud or on-premises / hybrid? How does it integrate with existing systems?

Silent Eight’s AI solutions for financial crime compliance frameworks are designed to be integrated seamlessly with existing infrastructure while meeting jurisdictional and regulatory requirements worldwide. They can be deployed in the cloud, on-premises, or in hybrid environments.

Deployment and Integration

Can Iris 6 be deployed in the cloud or on-premises / hybrid? How does it integrate with existing systems?

Silent Eight’s AI solutions for financial crime compliance frameworks are designed to be integrated seamlessly with existing infrastructure while meeting jurisdictional and regulatory requirements worldwide. They can be deployed in the cloud, on-premises, or in hybrid environments.

Data security, privacy and governance

How does Silent Eight protect customer data and ensure data integrity and governance?

Data is protected through robust encryption, strict access controls, and comprehensive governance frameworks. Privacy and regulatory requirements, including GDPR, are built in, ensuring sensitive information remains secure while maintaining full transparency, auditability, and compliance across all deployments.

Data security, privacy and governance

How does Silent Eight protect customer data and ensure data integrity and governance?

Data is protected through robust encryption, strict access controls, and comprehensive governance frameworks. Privacy and regulatory requirements, including GDPR, are built in, ensuring sensitive information remains secure while maintaining full transparency, auditability, and compliance across all deployments.

Data security, privacy and governance

How does Silent Eight protect customer data and ensure data integrity and governance?

Data is protected through robust encryption, strict access controls, and comprehensive governance frameworks. Privacy and regulatory requirements, including GDPR, are built in, ensuring sensitive information remains secure while maintaining full transparency, auditability, and compliance across all deployments.

Risk Appetite Customisation

How can the solution be tuned to our organisation’s risk appetite or internal policies?

Risk settings are fully configurable, enabling institutions to adjust thresholds, policies, and workflows to match their unique risk appetite. This flexibility ensures compliance teams balance efficiency with regulatory expectations while tailoring responses to jurisdictional and organisational needs.

Risk Appetite Customisation

How can the solution be tuned to our organisation’s risk appetite or internal policies?

Risk settings are fully configurable, enabling institutions to adjust thresholds, policies, and workflows to match their unique risk appetite. This flexibility ensures compliance teams balance efficiency with regulatory expectations while tailoring responses to jurisdictional and organisational needs.

Risk Appetite Customisation

How can the solution be tuned to our organisation’s risk appetite or internal policies?

Risk settings are fully configurable, enabling institutions to adjust thresholds, policies, and workflows to match their unique risk appetite. This flexibility ensures compliance teams balance efficiency with regulatory expectations while tailoring responses to jurisdictional and organisational needs.

Avoiding Bias

How can AI models be designed to counter bias?

By using diverse, representative training data, pooling anonymised datasets across institutions, embedding context-aware intelligence, and continuously retraining with investigator feedback, models are calibrated to minimise proxy bias and remain objective across evolving typologies.

Avoiding Bias

How can AI models be designed to counter bias?

By using diverse, representative training data, pooling anonymised datasets across institutions, embedding context-aware intelligence, and continuously retraining with investigator feedback, models are calibrated to minimise proxy bias and remain objective across evolving typologies.

Avoiding Bias

How can AI models be designed to counter bias?

By using diverse, representative training data, pooling anonymised datasets across institutions, embedding context-aware intelligence, and continuously retraining with investigator feedback, models are calibrated to minimise proxy bias and remain objective across evolving typologies.

Avoiding Model Drift

How does Silent Eight avoid model drift in their solutions?

Silent Eight avoids model drift by maintaining a human-in-the-loop approach. Solutions combine advanced AI with continuous human oversight, ensuring that models are regularly reviewed, validated, and recalibrated against evolving data, regulatory requirements, and customer behaviors. This hybrid design not only prevents degradation in model performance over time but also delivers consistent accuracy, transparency, and compliance alignment across live deployments.

Avoiding Model Drift

How does Silent Eight avoid model drift in their solutions?

Silent Eight avoids model drift by maintaining a human-in-the-loop approach. Solutions combine advanced AI with continuous human oversight, ensuring that models are regularly reviewed, validated, and recalibrated against evolving data, regulatory requirements, and customer behaviors. This hybrid design not only prevents degradation in model performance over time but also delivers consistent accuracy, transparency, and compliance alignment across live deployments.

Avoiding Model Drift

How does Silent Eight avoid model drift in their solutions?

Silent Eight avoids model drift by maintaining a human-in-the-loop approach. Solutions combine advanced AI with continuous human oversight, ensuring that models are regularly reviewed, validated, and recalibrated against evolving data, regulatory requirements, and customer behaviors. This hybrid design not only prevents degradation in model performance over time but also delivers consistent accuracy, transparency, and compliance alignment across live deployments.

Watchlists

Does Silent Eight provide sanctions watchlist data?

No. Silent Eight is data agnostic — solutions are designed to integrate seamlessly with whichever sanctions, PEP, adverse media, or internal lists clients choose to use. This ensures flexibility and compliance with each institution’s existing data providers and regulatory requirements.

Watchlists

Does Silent Eight provide sanctions watchlist data?

No. Silent Eight is data agnostic — solutions are designed to integrate seamlessly with whichever sanctions, PEP, adverse media, or internal lists clients choose to use. This ensures flexibility and compliance with each institution’s existing data providers and regulatory requirements.

Watchlists

Does Silent Eight provide sanctions watchlist data?

No. Silent Eight is data agnostic — solutions are designed to integrate seamlessly with whichever sanctions, PEP, adverse media, or internal lists clients choose to use. This ensures flexibility and compliance with each institution’s existing data providers and regulatory requirements.

Customers

Who does Silent Eight work with?

Silent Eight partners with some of the world’s largest tier-one banks — including HSBC and Standard Chartered — as well as mid-sized and regional institutions. Our solutions are designed to flex with scale, risk appetite, and regulatory needs, delivering the same level of accuracy and efficiency whether you’re operating globally or locally.

Customers

Who does Silent Eight work with?

Silent Eight partners with some of the world’s largest tier-one banks — including HSBC and Standard Chartered — as well as mid-sized and regional institutions. Our solutions are designed to flex with scale, risk appetite, and regulatory needs, delivering the same level of accuracy and efficiency whether you’re operating globally or locally.

Customers

Who does Silent Eight work with?

Silent Eight partners with some of the world’s largest tier-one banks — including HSBC and Standard Chartered — as well as mid-sized and regional institutions. Our solutions are designed to flex with scale, risk appetite, and regulatory needs, delivering the same level of accuracy and efficiency whether you’re operating globally or locally.

Decisions vs Scoring

Does Silent Eight provide risk scoring for alerts or customers?

No. Silent Eight does not rely on risk scoring models. Instead, we use a deterministic, case-specific adjudication approach that replicates investigator decisioning. This means every alert is resolved with a clear, explainable outcome — rather than assigned a probability score — ensuring consistency, transparency, and alignment with each client’s risk appetite and regulatory requirements.

Decisions vs Scoring

Does Silent Eight provide risk scoring for alerts or customers?

No. Silent Eight does not rely on risk scoring models. Instead, we use a deterministic, case-specific adjudication approach that replicates investigator decisioning. This means every alert is resolved with a clear, explainable outcome — rather than assigned a probability score — ensuring consistency, transparency, and alignment with each client’s risk appetite and regulatory requirements.

Decisions vs Scoring

Does Silent Eight provide risk scoring for alerts or customers?

No. Silent Eight does not rely on risk scoring models. Instead, we use a deterministic, case-specific adjudication approach that replicates investigator decisioning. This means every alert is resolved with a clear, explainable outcome — rather than assigned a probability score — ensuring consistency, transparency, and alignment with each client’s risk appetite and regulatory requirements.