Know Your Customer (KYC) is no longer a single checkpoint at onboarding, but an ongoing journey that spans identity verification, risk assessment, and continuous monitoring. This infographic walks through each stage of the customer KYC lifecycle, showing how financial institutions verify identities, assess risk, and maintain compliance from initial application through to ongoing monitoring.
By mapping the customer journey step by step, the infographic highlights where friction commonly arises – from manual data entry and identity verification delays to false positives in screening and bottlenecks caused by Source of Funds and Source of Wealth checks. Each stage outlines both the customer experience and the institution’s objective, making clear how inefficiencies at any point can lead to abandoned onboarding or delayed approvals.
The infographic also illustrates how AI-driven automation and agentic AI can transform KYC outcomes. From document processing and biometric verification to explainable screening decisions, dynamic risk scoring, and continuous monitoring, intelligent automation helps institutions reduce false positives, accelerate onboarding, and scale compliance operations – while keeping human expertise at the center of critical decisions.
